Effective Date: 01/08/2025

At BeSure Diagnostics & Pathlab Pvt. Ltd., we value your time and trust. This Refund & Cancellation Policy outlines the terms under which bookings can be cancelled or refunded.

1. Cancellation by Customer

• Cancellations made at least 24 hours before the scheduled appointment are eligible for a full refund.

• Cancellations made within 24 hours of the appointment may incur a nominal cancellation fee.

• No refund will be issued once the sample has been collected.

2. Cancellation by BeSure Diagnostics

• In the unlikely event that we are unable to provide the booked service due to unforeseen circumstances, the full payment will be refunded to the customer.

3. Refund Process

• Eligible refunds will be processed within 7–10 working days from the date of approval.

• Refunds will be made to the original mode of payment used at the time of booking.

• Any payment gateway or bank charges will be deducted from the refund amount (if applicable).

4. Rescheduling Policy

• Customers may reschedule their appointment once at no extra cost, provided the request is made at least 12 hours in advance.

5. Non-Refundable Cases

Refunds will not be provided for:

• Missed appointments without prior notice

• Incorrect or incomplete information provided by the customer

• Dissatisfaction with report format or delivery time when within the communicated TAT (Turnaround Time)

Contact for Refund/Cancellation Requests:
BeSure Diagnostics
Email: email@besurediagnostic.com
Phone: 9718446633
Website: www.besurediagnostic.com